The 20th Annual Conference for Direct Service Professionals

Advancing in the Human Services Field: It’s not just a job, it’s a profession!

Welcome to all who provide services to individuals with intellectual disabilities, behavioral health needs and/or addiction

The Alliance of Community Service Providers invites you to attend the 20th Annual Conference for Direct Service Professionals at the Hilton Hotel located at 4200 City Avenue, Philadelphia, PA 19131 on October 27, 2023, from 7:30am-4pm.

A parking lot is available just beyond the hotel down Stout Road. A shuttle will be available from the parking lot entrance. 

DSPs will be joining us at the Hilton, City Avenue to celebrate their incredible contribution to Human Services and the people they serve.  It will be a joyful day filled with learning, reflection and rejuvenation.  Thank you to all of our sponsors for making this day possible.


Alonzo Kelly

Alonzo Kelly

A dynamic Executive Coach, Professor, 3x Best Selling Author, and Radio Host, Dr. Alonzo Kelly has gained international and global attention as a premier consultant and strategist. Alonzo is recognized as one the nation’s leading experts on leadership development, strategic thinking, planning, and acting which results in individual and organizational goal achievement. He has appeared on America’s Premier Experts which airs on major networks across the country including ABC, NBC, CBS, and FOX. Alonzo has served over 1,000 individuals through personal and professional development, delivered training to a plethora of Fortune 500 Companies, College and Universities, Foreign Countries (Netherlands, Belgium, Canada, Guam), nonprofit organizations, and is consistently retained to be the keynote speaker at large and small events across the country.

He holds a bachelor’s in accounting, three master’s degrees (Public Administration, Human Resource & Labor Relations, Business Administration), an Honorary Doctorate Degree in Business & Entrepreneurship, and is nearing completion of a PhD in Multidisciplinary Human Services.  He is also currently in the process of obtaining his Doctorate in Business Administration.

He currently serves as the National Board Representative for the Wisconsin State Board of Directors for the ACLU (American Civil Liberties Union), the Fire and Police Commission for the City of Howard, and Board of Directors for Family Services of Brown County.  Find more at

Keynote Title: Creating a Culture of Civility in the Workplace

All participants will feel compelled to learn, invited to be courageous, and challenged to be humble as we explore the impact of our experiences on our ability to form truly authentic partnerships and relationships.  Through intentional dialogue focused on our sense of belonging, we are able to examine and challenge the plethora of personal and professional environments where we feel most and least likely that we belong.  Participants will be able to apply their unique personality, lived experience, and acquired knowledge to Diversity, Inclusion, and Equity in ways consistent with the unique mission of organizations across all Departments, roles, and responsibilities.

The impact of up to five generations working side by side in the workplace presents experiences that can evolve and challenge authentic relationships.  Each generation has a unique experience and understanding of the concept of respect, hard work ethic, and civility.  How each of these are defined will influence how individuals recognize and respond to the world around them.  As we become more intentional about shared definitions, we are more inclined to actively participate in contributing to a desired organizational culture. 


7:30-8:45 am

Continental Breakfast

8:45-9:00 am

Cherie Brummans, Executive Director, The Alliance Community Service Providers

Jill Bowen, Ph.D., DBHIDS, Commissioner, City of Philadelphia

9:00-10:00 am

Alonzo Kelly

10:15-11:30 am

Session A Workshops

 11:45-1:00 pm

Session B Workshops

1:15-2:30 pm

Luncheon & Award Ceremony


2:45-4:00 pm

Session C Workshops

20th Annual DSP Recognition Awards

We are now accepting nominations for the 20th Annual DSP Recognition Awards.  Use this form to submit a nomination by September 29th, 2023.

Thank you to our sponsors RHD, SPIN, U.S. Medical Staffing, and Wedge Recovery Centers for making these awards possible.

Sponsorship Opportunities
For more information on sponsorship levels and benefits for the 20th Annual Conference for Direct Service Professionals, please download this form.

Thank you to our event sponsors!

Event sponsor


Keynote sponsor


Parking sponsor



Hilton Philadelphia, City Avenue

4200 City Avenue
Philadelphia, PA 19131


Directions by Car:
From Center City, I-76 West towards Valley Forge to Exit 339 on I-76 City Ave.

Bear right off the exit, pass the 3rd light and look for Stout Rd. on left just beyond PCOM.

Turn left with reservoir on right.

A parking lot is available just beyond the hotel on Stout Road, on the right. A shuttle will be available from the parking lot entrance.

Use SEPTA Bus Routes 44 or 65

Register for Workshops as an Individual or for a Group